I used to be very phobic about talking on the phone. I have trouble staying focused when talking to people, so people couldn’t understand me or I couldn’t remembered what someone juat said to me. I got over that by working in a reception area. Even though l got some grief because, I would mess up taking messages.
I would still much rather talk with someone in person. I think I need to see person so I can read their body language. I see phone calls as an intrusion into my personal space and I get annoyed by people who call too often or who hold you hostage.