Hi. I would talk to the pharmacist, or the head pharmacist personally. Some of the big name pharmacies either are ill-prepared, short on staff, or just don’t make it a priority. Switch to another pharmacy if you have to (I don’t want to name names here, but some big name pharmacies are good, some are not as helpful). Perhaps a smaller “mom & pop pharmacy” would be more helpful if you take your business there. To give myself leeway, I sometimes skip medicine on a Saturday so I have an extra dose, although I’m not recommending you do that for your child. Good luck – I empathize.