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Awesome, thank you. I will also definitely make copies & get a fax confirmation. I can’t believe this happened today, but I accidently grabbed the generic and all the crappy side effects returned! I thought, I better check which bottle I grabbed and BAM, right there was the damn generic, you know they virutally look the same except for what’s written on them. I NEVER in all my years have had ab/intestinal tightness like I do with this Prasco Generic….it’s WORSE than garbage. You’re right the paperwork says they need documents on WHY I’m better with the brand name—it’s the difference between DAY & NIGHT & now that I have a good medication that works, I can actually read what they’re asking for & follow the instructions. THANK GAD.