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Dealing With Interruptions: ADHD at Work

Q:

"I'm an ADHD adult and interruptions destroy my train of thought. I've considered locking my office door and telling people not to bother me unless it's an emergency! How do I maintain concentration?"

Holly Uverity
A:

My assumption is that you are talking about interruptions at a corporate workplace and not a home office. This is a very common problem and the best solution is to "Say what you mean and mean what you say."

First of all, you need to tell everyone that you are working on changing your habits to become more effective and you need their help. Tell them that during certain times or when your door is closed, you are simply not available and are not to be disturbed.

Obviously, there would be exceptions to this rule, and if you can clearly identify those exceptions, so much the better. Saying 'unless it's an emergency' may not be clear enough—what is an emergency to one person may not be an emergency to you. It's also a good idea to have someone who can cover for you or to whom you can refer questions while you are not available, and you can do the same for that person when he needs uninterrupted time.

After having explained that these are the new rules, it is now up to you to enforce them. If your door is closed and someone knocks, do not automatically allow them admittance, make them justify the interruption. When they ask if you have a minute, tell them no, and ask them to come back later or refer them to someone else.

If your door is open and you are working on a project and someone interrupts, before they can begin, explain you're working on something important now and ask them if this can be discussed at a later/better time.

This can be very uncomfortable at first, changing habits always is, but if you are serious about limiting your interruptions so you can focus on the task at hand, it's up to you to back up what you told everyone. It does no good at all if you tell your office mates that you don't want to be disturbed when the door is closed and then allow them to disturb you anyway; it's all talk and not taken seriously.

The key here is consistency—you must be firm and consistent, exactly as if you were dealing with children. Your office mates must understand that while you want to be cooperative and helpful to them, constant interruptions defeat the purpose; you can't be effective or efficient if you can't stay focused.

Other options for drop in visitors:

  • Ask if you can go to their office when you get a minute; you are now in control because you can leave when you've finished the conversation.

  • Stand as drop in visitors enter your office; they will be less inclined tovisit with you if you're standing.

  • Remove guest chairs from your office if you don't need them; if there's no place for 'chatters' to sit, they won't stay as long. If you need guestchairs in your office for clients or meetings, consider moving the chairs to a wall so they are not opposite your desk. They will be available if you need to use them, but a 'chatter' won't drag a chair across a room just so he can sit and visit.

  • As someone walks into your office, pick up the phone as if you are about to make a phone call; again, a chatter will be less inclined to stay knowing that you are about to call someone else.
Holly Uverity's Houston-based firm, Office Organizers, was established in 1993. Utilizing a proven method of organization, Office Organizers works with business professionals to maximize their effectiveness by creating organization systems. Along with her hands-on organizing and consulting work with clients, Holly teaches seminars on time management and organization skills for both her corporate clients as well as through the Small Business Development Center. Holly is a very active member of NAPO, the National Association of Professional Organizers, and is the 1999 recipient of NAPOs prestigious President's Award. She is the editor of NAPO's national newsletter and works on several NAPO national committees. Holly is the founding president of Houston Professional Organizers and serves in leadership roles in business organizations in Houston.

4 Comments:

  • Posted by clear_day - Nov 16 2008 @ 11:17 PM
    Treat others as if...
    I do dislike cubicles! The worst workplace behavioral offenders who are noisy and interrupt have been those with offices and doors to close. Always. I have decided as a supervisor to self enforce and model what I want to see: I ask if I might disturb the individual, if that person is busy then I walk away, promising to return later. I speak softly and if the topic requires longer conversation, I leave with the other to another location. If another person in the area is loud, I quietly walk over and ask them to pipe down. As for my life in cube: I keep a note pad and jot the thing I am working on. I also say not now, give me a minute, and do so firmly + pleasently. Finally, I am shopping for noise canceling earphones: any recommendations?
  • Posted by JohnMc - Oct 17 2008 @ 7:26 PM
    Wear headphones
    I just recently was diagnosed w/ A.D.D. Some years ago I had a job that required very high levels of concentration, while I worked w/ very complexed and detailed tasks, for hours at a time. I also worked in a cube farm of a very stressful environment. What I did was wear headphones and listen to music. I liked the classical stuff; it helped w/ the stress.
  • Posted by MineraPearl - Mar 5 2008 @ 8:52 PM
    What About Non-Executives?
    I too am in a cube-farm. My co-workers voice has one volume...loud. Boss told me to speak up, if I did I would do it every day. I need to get the guts and just do it! A new worker put a call on hold and knocked on "louds" cube to stop her. Did you get any more suggestions?
  • Posted by ADOC - Mar 5 2008 @ 8:21 PM
    What About Non-Executives?
    This is great advice, but what if you're working in a cube-farm and the people around you (or the people in offices around you who have conferences with their doors open) are loud and distracting? I wish I had a door for once that people had to knock-on to interupt me!
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