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Thread : Online Healthcare - Review of Some Good Trends in Online Portals  
1 Apr 2009 @ 9:15 AM
bertrand Join Date: Wed 1st Apr 2009
Threads: 3 Posts: 1
Online Healthcare - Review of Some Good Trends in Online Portals

Hi guys. Have you seen a sudden surge in the number of healthcare portals and websites worldwide ? Wanted to share a lot about the latest trends in the online health portals and the online resources.

A new thing that I have been seeing is that all the health portals are providing yellow pages directory as well. Everyone lists down thousands of doctors and hospitals and most of the data records are either incomplete or wrong. What’s the use for such data when anyone can get it from online yellow pages within seconds. The idea is to make use of the data and then provide services to the patients like fixing appointments or getting discounts. The pull of a portal is not because the portal has a few hundred thousand doctors listed. The strength is in providing me only 10 doctors in my city but they should be good and recommendable doctors.

Another aspect which is commonly seen is the Symptom tracker. The health websites are linked to sites like Harvard medical school or Mayo Clinic. Again, I feel it is useless after trying atleast 5 such sites. The point is that I get even more confused when these symptom trackers throw up 5-10 possible causes of my problem. I tried sore throat and fever. The result generated included all diseases that can cause sore throat including Throat Cancer. Can you imagine !! I come for a simple thing like sore throat and I get Throat Cancer as the cause. Never to visit such sites again. Best is to either call or have live chat with a doctor. If not, atleast send an email and get a response from a real doctor and not through an automated tool.

Third item which is slightly troublesome is the static content. I see sites with content from all over the world on it. Why so much of effort when I can google out the best content from parent sites or I can go to sites like wikipedia for authentic content.

The trend that is missing is the concept of Wellness and Health, Personalization and Real time Medical Advice. Community Feeling. I have listed down a few good sources and you may want to enjoy it

1. www.patientslikeme.com --- Community of Healthcare seekers, who have similar health problems.

2. www.healthcaremagic.com --- Real time Live Chat and Phone Call with a Doctor 24 x 7. Fully personalized Health advice / suggestions

3. www.revolutionhealth.com --- Good Information up here and loads of content. Recently got acquired by another large healthcare entity in the US.

If anyone shares the same idea, please connect with me by posting a comment on this post. You can also recommend some other good ones to me.

Bert Procee

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22 Apr 2009 @ 6:14 AM Reply # 1
Nivlong Join Date: Fri 31st Oct 2008
Threads: 0 Posts: 15
Yes, but I think the "surge" is ubiquitous

I work for a healthcare company (disclaimer: my statement and opinions are my own and in no way reflect my employer, who'm I'm not even divulging) and have researched health portals like the ones you've mentioned. I've seen revolutionhealth before.

I suspect that there's been a rise is ALL types of sites from adult to self-help to health content. I think the poor content quality and stranger features comes from business or Web site requirements for companies trying to position themselves as "better than the competition." Additionally, I think health-related products are on the rise (fitness video games, weight loss products, etc).

Health and wellness sites come in a few flavors:

Subscription-based (needs continual updates)

Free, because Web publishing is "cheap" and "because we can" (wiki sites)

Free-for-you, advertiser-driven (like sparkpeople below)

Free-for-now (someone buy us - like revolutionhealth)

Free-for-you or sponsored, for example a wellness Web site from your health insurance or employer

To compete with other sites, these Web sites add features like the yellow pages or symptom tracker you mentioned. Sites can build up a large set of features such as message boards, user profiles, articles, rss feeds, newsletters, pictures, health tools or trackers, meal plans, etc.

The more unique features are things like "send a picture via phone text or email to the Web site to remind yourself of what you ate" or even "email the picture to a dietitian to get a calorie count."

It's expensive to acquire unique well-written articles, so Web sites will either copy and paste cheap or free content or have the Web developers "pull" the data from other sites and feeds. When the sites sell themselves to healthplans or companies, 10,000 articles sounds better than 500 and a feature set that includes symptom tracker and yellow pages looks even better.

Here's more health-related sites that have jumped on the Web 2.0 bandwagon. http://www.go2web20.net/#health http://www.seomoz.org/web2.0#cat_102

A couple of other portals http://sparkpeople.com (free as-in-beer); http://americaonthemove.org (non-profit); http://hyperstrike.com (fitness example, subscription-based)

Many of the (paid) sites say something like "with rising healthcare costs America/you/your company needs alternative solutions" and "we are a/the leading/premier/newest health company that offers a comprehensive, Web-based solution, used by fortune 500 companies and healthcare plans with 50,000 eligible members" to "improve the health quality of America/you/your workforce." They can't all be the leading health company, can they?

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Last edited by Nivlong : 22 Apr 2009 @ 6:40 AM. Reason:
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