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Thread : I'm Usually Answering the 911 Calls, But Now I Need Help!  
6 Feb 2009 @ 3:35 AM
Dorsey Join Date: Fri 6th Feb 2009
Threads: 0 Posts: 0
I'm Usually Answering the 911 Calls, But Now I Need Help!

I am desperately seeking any advice or tips on working in the 911 Communications field. I started working as a 911 operator about 7 years ago and have since worked my way into management. I love my job, there is never a dull moment and it's rare that tasks last very long which was great until I was promoted. I now have the standard management responsibilities but due to staffing am still required to work as a line operator through most of the week. I am having a significant problem balancing the responsibilities of both "jobs" at once, as is expected by my boss. I am terrified my inability to be detail oriented while doing 6 things at once is going to cost me my job one day or horrifyingly worse, someone's life. I don't know what my rights are in the workplace or even the best place to start to learn a different way of working. I don't want to leave my job, I truly love what I do but I don't want to be a hazard either... Anybody know where 911 goes when they need 911?

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6 Feb 2009 @ 10:57 AM Reply # 1
ADDitude Editor Join Date: Mon 12th Jan 2009
Threads: 2 Posts: 258
Legal Rights for ADHD Adults

Hello and welcome to the ADDitude forums. Sounds like you've got quite a stressful job. Congratulations on your promotion, you must be doing a good job or they wouldn't have given you additional responsibilities. Keep that in mind when you get too worried. You are very fortunate to have a job you love.

As far as your legal rights, adults with ADHD are protected under the Americans with Disabilities Act. However, if your symptoms are well controlled then you probably aren't disabled.

There is a lot of information on the ADDitude website on staying focused at work and other job related issues that will help you develop your strengths. You may also consider working with an ADHD coach who can help you fine tune your working style so you can be more productive and efficient--and hopefully, less stressed. You can seek out a ADHD coach in your area in the ADDitude Directory.

Good luck, Dena

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Last edited by ADDitude Editor : 6 Feb 2009 @ 10:58 AM. Reason:
11 Feb 2009 @ 12:24 AM Reply # 2
kat Join Date: Tue 10th Feb 2009
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Thanx for saying so, you're not alone feeling that way.

I work in health care and can really relate to your concerns. First, let me just say as someone who has usually worked at the hospital end of 911 incidents, that y'all in dispatch are awesome! You're the starting point and coordinating voice for every emergency response and the system wouldn't work without you guys. I also think you're really brave for taking on the responsibilities of a management position; I've passed up chances to move up into leadership opportunities a number of times due to fear of my own disorganization and lack of anything resembling management skills. Like you, though, I worry about compromising my current employment, and my greater fear is that I could make a mistake that would affect someone else's health or safety. I have great support at work and I make sure that I use feedback from peers and higher-ups regularly. My one reassurance is that I continue to get affirmation of the accuracy of my clinical skills. Still, it takes all the energy I have and then some just to get through a shift. I've considered looking into medical leave or even a career change. Right now I'm taking a couple of days off (again, which is an issue) to try and regroup. The info from Dena on rights and resources is helpful, thanks. Good luck Dorsey, I'll watch for an update.

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