Stand Your Ground — Gracefully
Here are three ways to help you to stand your ground without provoking anger or setting someone up to respond defensively.
1. Broken Record Response: Calmly and slowly keep repeating in a monotone voice without particular emphasis on any one word or phrase, what it is you have to say, until it is recognized and received appropriately by the other individual.
2. Emphatic Escalation: Calmly and slowly restate your response or request, with more assertion each time you do so, but without becoming aggressive. Always remember to be polite when asking for clarification and say "please."
3. Sensitive Listening: First acknowledge the other persons point of view respectfully and then make your point of view clear. Avoid using the word "but." Restating the other person's point of view, followed with a "but" negates what you just said. Instead, follow it with the word "and" to prevent the other person from becoming defensive or tuning you out.
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